Information We Collect
We collect information that helps us operate the platform, maintain client accounts, provide wallet and investment-related features, support onboarding, and protect users from unauthorised activity.
- Account information: name, email address, phone number, country, login credentials, account status, and profile details.
- Identity and verification information: KYC documents, proof of address, verification status, compliance notes, and related review information.
- Wallet and transaction information: wallet balances, deposits, withdrawals, swaps, asset activity, investment records, trading activity, ledger entries, and account balance changes.
- Technical information: IP address, browser type, device information, login history, security events, cookies, and platform usage data.
- Support information: messages sent to support, account manager communications, appointment details, and service request history.
How We Use Your Information
We use personal information to provide a secure and functional client platform experience, process account activity, and support compliance requirements.
- To create, maintain, and secure your client account.
- To display wallet balances, portfolio values, platform activity, and transaction history.
- To process deposits, withdrawals, swaps, onboarding, and account requests.
- To verify identity, review KYC documents, and meet compliance checks where required.
- To detect suspicious activity, unauthorised logins, abuse, fraud, or security risks.
- To communicate important account updates, service notices, and support responses.
- To improve platform performance, user experience, reliability, and security controls.
KYC, Compliance & Account Protection
Certain platform features may require identity verification before access is granted. This can include deposits, withdrawals, investment access, account upgrades, wallet activity, or compliance review.
- We may request identity documents, address documents, source-of-funds information, or other verification details.
- We may use this information to assess account eligibility, review withdrawal requests, prevent fraud, and comply with applicable rules.
- If documents are rejected or require correction, we may retain review notes and request updated information.
- We may restrict, pause, or review account activity if suspicious, incomplete, or inconsistent information is detected.
Cookies & Similar Technologies
We may use cookies, session storage, local storage, and similar technologies to keep the platform secure, remember preferences, and improve performance.
- Essential cookies: used for login sessions, CSRF protection, authentication, security, and basic platform functions.
- Preference cookies: used to remember display settings, dashboard preferences, or saved interface states.
- Analytics or performance data: may be used to understand platform usage, diagnose issues, and improve service quality.
You can control cookies through your browser settings, but disabling essential cookies may prevent parts of the platform from working properly.
When We Share Information
We do not sell personal information. We may share information only where needed to operate the platform, provide services, protect users, or meet legal and compliance obligations.
- With service providers that help operate hosting, security, support, verification, analytics, or payment-related systems.
- With compliance, fraud-prevention, or verification providers where required for account checks.
- With professional advisers, auditors, legal advisers, or regulators where necessary.
- With law enforcement, courts, regulators, or government authorities where required by applicable law.
- In connection with a business transfer, merger, restructuring, or similar corporate event.
Security of Your Information
We use technical and organisational safeguards designed to protect your information from unauthorised access, loss, misuse, alteration, or disclosure.
- Session protection and login checks.
- Password security controls.
- CSRF protection for sensitive forms.
- Access controls for account and admin areas.
- Login history and security event monitoring.
- Restricted access to sensitive account, wallet, and KYC information.
No online platform can guarantee absolute security. You are responsible for keeping your login details safe and notifying us if you believe your account has been accessed without permission.
How Long We Keep Information
We keep information for as long as needed to provide services, maintain account records, resolve disputes, protect the platform, comply with legal requirements, and support legitimate business purposes.
- Account information may be kept while your account remains active.
- Transaction, ledger, wallet, and investment records may be kept for compliance, audit, and accounting purposes.
- KYC records may be kept for verification, compliance, fraud prevention, and regulatory reasons.
- Security logs may be kept to investigate unauthorised access, abuse, or suspicious activity.
Your Privacy Rights
Depending on your location, you may have rights over your personal information. These rights may include access, correction, deletion, restriction, objection, portability, or withdrawal of consent.
- You may request a copy of certain personal information we hold about you.
- You may request correction of inaccurate or incomplete account details.
- You may request deletion of certain information, subject to legal, compliance, security, and transaction-record obligations.
- You may object to or restrict certain processing where applicable.
- You may request that we stop sending non-essential service communications.
Some information cannot be deleted immediately where we are required to keep records for compliance, legal, fraud-prevention, accounting, or security purposes.
International Data Transfers
Your information may be processed or stored in countries other than your country of residence. Where required, we take steps designed to protect personal information when it is transferred internationally.
- Service providers may operate infrastructure in different regions.
- Support, security, hosting, verification, or analytics systems may process data outside your jurisdiction.
- Where applicable, we use safeguards intended to protect personal information during international processing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect platform changes, legal requirements, service updates, or security improvements.
- The effective date at the top of this page will show when the policy was last updated.
- Material changes may be communicated through the platform, website, email, or account notices.
- Continued use of the platform after updates means the latest version applies.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, contact us using the details below.
- Company: Apex Investments Management
- Email: support@apexinvestmentsmanagement.com
- Support Page: /site/support.php
- Website: Apex Investments Management Client Platform